Brent Rager is FileForms Chief Technology Officer and lives in Fishers, IN. He is responsible for all things technology at the company including strategic planning for designing, improving, and optimizing company processes, full-stack software and infrastructure development, system administration and integration, data security, IT service support, and more.
Brent was previously a software development manager at Genesys, a privately held market leader in customer experience cloud SaaS with a valuation over $20B. Brent led a team of 12 software engineers and managers across the US and Ireland in building out Genesys’s global digital messaging service aggregating inbound customer messages across Facebook, Instagram, Twitter, WhatsApp, and other messaging services. The service ran across 12 global regions in AWS moving over 5 million messages per month with high resiliency and low downtime.
Brent spent 12 years at Genesys in total, having started at Interactive Intelligence which was eventually acquired by Genesys for $1.4B.
While at Genesys, Brent was sole inventor on an international patent (US-10484542-B1) entitled “System and method for hybridized chat automation.”
Prior to Genesys, Brent worked at Delphi Automotive developing hardware virtualization software to improve chip development and reduce testing cycles in applications such as adaptive cruise control.
Brent received his Bachelor of Science in Electrical Computer Engineering from Purdue University in 2007.