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Shawna Summerford

Client Success Manager

Shawna is a member of FileForms’ Customer Success Team and provides a positive, white glove experience for FileForms’ partner network and BOI/CTA assisted technology users.

Shawna has over fifteen years of experience in management and supervisory roles within the mortgage and consumer financing industries where she has held Client Relations, Client Services, and Sales roles. She enjoys evaluating organizational development and offering efficient and best practices to optimize not only productivity, but to improve service and relationships internally and externally. Her talents range from relationship building and client services to improving organization development efficiencies, quality control, and data collection.

Shawna lives in Missouri and earned her bachelor’s degree in business administration from Ashford University. She graduated as Sum Cum Laude and is a member of the Golden Key International Honor Society.