The Back Office That Pays You Back with Kristy Monahan, Front Seat Consulting

By Frank Tumminello | September 16, 2026

Chapters

0:00Introduction and guest background

0:34Kristy Monahan's path into fractional operations

2:16How firms fall into operations, and where founders become the bottleneck

5:00Technology magnifies the process you already have

6:17Reactive firefighting and treating symptoms instead of root causes

7:48Why deadline-driven compliance work is the first process to formalize

8:52The processes nobody documents: hiring, sales calls, one-off requests

11:13Checklists vs. real SOPs, and where spreadsheets still show up

13:59Automating manual work, and when a process becomes a product

16:58Time saved, higher-value work, and developing the team

19:38Delegation, risk, and who answers when a deadline is missed

22:35Who Kristy works with: firm size, revenue, and readiness to change

24:44Productizing services, subscription pricing, and lessons from COVID

26:36Multi-state footprint after COVID and the compliance revenue opportunity

29:29Succession, attrition, and why a firm built around you isn't worth much

33:29Actionable steps for the next 90 days

36:34Where to connect with Kristy Monahan

Resources

Guest links

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